Refund Policy

Gosimmi LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA. GoSimmi is the name of the product. We are a Wyoming limited liability company. We are not affiliated with WhatsApp or Meta Platforms, Inc.

Wallet credit is generally non-refundable once it has been used. A number counts as used once it has received a code. Credit spent on a number, an add-on, or a renewal stays spent. Releasing a number, turning off auto-renew, or stopping early does not refund that period.

A refund of unused wallet balance is at our discretion. If we approve it, we send it to the original payment method. Email [email protected] with the account email, the amount, and the date you paid. If the original method cannot receive the refund, we will tell you.

Top-ups have per-payment and daily limits, shown at checkout. We may change them.

If a new number receives no messages, tell us within 48 hours. We will try replacements. If we cannot replace it, we refund the unused cost. A number counts as used once it has received a code. Email [email protected].

If we take payment for a number and cannot assign it, we return that amount to your wallet. You can then ask for an unused-balance refund under the section above.

Numbers are digital services supplied at once. If you are in the EU or the UK, by using a number within 14 days of buying it you ask us to start right away and lose your right to cancel once it is supplied. This is also in the Terms of Service.

If you dispute a charge with your bank, we may freeze the account, reverse wallet credit tied to that payment, and suspend numbers. Email [email protected] and ask your bank to withdraw the dispute. We decide when to unlock the account. Winning the dispute later does not unlock the account by itself.

Orders of 1,000 numbers or more need advance notice. Email [email protected] before you pay. An order placed without that notice may be refused. Unused money is handled under the unused-balance section.

Tax may be added at checkout. A refund we approve can include tax that can be returned to the original payment method.

Write to [email protected]. Include the email on the account and enough detail for us to find the payment.

• Privacy requests, including deletion and export: [email protected]
• Support and refunds: [email protected]
• Legal notices: [email protected]

Payments and renewals are described in the Terms of Service. Personal data is described in the Privacy Policy.